Legal
Privacy Policy
Contents
This Privacy Policy describes how Trestio LLC ("Trestio," "we," "us," or "our") collects, uses, and protects the information you provide when you visit our website, contact us, use our services, or respond to our advertisements. By accessing or using any Trestio service, you agree to the practices described in this Privacy Policy.
01 Company Information
Trestio LLC is a limited liability company organized under the laws of the State of Wyoming.
02 Scope and Applicability
This Privacy Policy applies to:
- Visitors to our website at trestio.com
- Prospective clients who contact us, respond to our advertisements, or submit inquiries
- Active clients using Trestio's business infrastructure platform and services
- Any individual whose personal data is processed by Trestio in connection with its business operations
Trestio provides business infrastructure services exclusively to businesses operating in the United States. This policy is governed by applicable US federal and state laws, including the California Consumer Privacy Act (CCPA) where applicable, and relevant telecommunications regulations including the Telephone Consumer Protection Act (TCPA).
03 Information We Collect
3.1 Information You Provide Directly
We collect information you voluntarily submit when you:
- Complete a contact form, inquiry form, or demo booking request on our website
- Enter your information through a Trestio-built website operated by one of our clients
- Opt in to receive SMS communications
- Communicate with us by email, phone, or text
- Sign up for or use our platform services
The categories of personal information we may collect include:
- Identifiers: first name, last name, email address, phone number
- Contact and location data: mailing address, city, state, ZIP code
- Business information: business name, industry, role or title
- Communications: messages, inquiries, support requests, and call recordings where legally permitted and where valid consent has been obtained in accordance with applicable state and federal law
- Payment information: billing details processed by our third-party payment processor. We do not store full payment card data on our systems.
3.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type and version, operating system, and device type
- Pages visited, time on page, and referral source
- Cookies and similar tracking technologies (see Section 10)
3.3 Information from Third Parties
We may receive information about you from advertising platforms such as Meta or Google, where you have interacted with our advertisements, in accordance with those platforms' terms and your privacy settings on those platforms.
3.4 Call Recording Consent
Where calls are recorded through Trestio's platform infrastructure, recordings are only made where legally permitted and where valid consent has been obtained. Laws governing call recording consent vary by state. Where our clients use AI-powered call handling features, it is the client's responsibility to ensure that their configuration and use of those features complies with all applicable federal and state recording consent laws. Trestio does not independently verify client compliance with recording consent requirements.
04 How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to inquiries and provide customer support
- To deliver, operate, and maintain our services, including onboarding new clients and managing ongoing platform access
- To communicate with you about your account, service updates, billing, and operational matters via email, phone, or SMS
- To send you marketing communications about Trestio products and services, where you have provided consent or where permitted by law. You may opt out at any time.
- To send SMS messages as described in Section 5 below
- To process transactions and administer your subscription
- To improve our services through analytics, usage data, and feedback
- To comply with legal obligations and enforce our agreements
- To prevent fraud and protect the security of our platform and users
We do not sell your personal information. We do not use your personal information to make fully automated decisions that produce legal or similarly significant effects without human review.
05 SMS and Mobile Communications
Your mobile opt-in data will not be shared with or sold to third parties for their marketing purposes under any circumstances.
5.1 Types of SMS Messages
By providing your mobile phone number and opting in, you consent to receive text messages from Trestio LLC that may include:
- Service notifications and operational alerts
- Appointment reminders and booking confirmations
- Follow-up messages related to inquiries you have submitted
- Account-related updates and authentication codes (2FA)
- Marketing offers and promotional communications (only where you have explicitly consented)
5.2 Consent
SMS consent may be obtained through: website opt-in forms, checkout processes, verbal consent during sales or onboarding calls, or paper forms. Consent to receive marketing SMS is not a condition of purchasing any Trestio service. Standard message and data rates may apply according to your mobile carrier's plan.
5.3 Message Frequency
Message frequency varies depending on your level of engagement with Trestio's services and your communication preferences.
5.4 Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further marketing SMS will be sent. To opt out of all Trestio SMS communications, you may also email contact@trestio.com with the subject line "SMS Opt-Out" and your mobile number. Opt-out records are retained indefinitely to ensure compliance with your request.
5.5 Help
Text HELP in response to any Trestio message for support information, or contact us at contact@trestio.com.
5.6 A2P 10DLC Compliance
Trestio's SMS messaging program operates under the A2P (Application-to-Person) 10DLC framework as required by US carriers and CTIA guidelines. All campaigns are registered with applicable carrier aggregators.
07 Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Active client data is retained for the duration of the client relationship and for a reasonable period thereafter to satisfy legal, financial, and contractual obligations.
- Prospective client inquiry data is retained for up to 24 months from the date of last contact.
- SMS opt-out records are retained indefinitely to ensure compliance with your opt-out request.
- Call recordings, where applicable, are retained for up to 12 months unless required longer for legal or compliance purposes.
- Platform data belonging to cancelled clients is retained for 30 days following cancellation, during which time an export may be requested. After 30 days, data is permanently deleted.
You may request deletion of your personal information by contacting us at contact@trestio.com, subject to any legal retention obligations that require us to retain certain records.
08 Security and Data Breach Notification
8.1 Security Measures
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and regular review of our security practices.
No method of transmission over the internet or electronic storage is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at contact@trestio.com.
8.2 Data Breach Notification
In the event of a data breach that affects your personal information, Trestio will notify affected individuals in accordance with applicable state data breach notification laws. Notification will be provided as promptly as reasonably possible following discovery of the breach and confirmation of the individuals affected. Where a breach affects a large number of individuals, notification may be provided via a prominent notice on our website in addition to direct communication where contact information is available.
09 Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete information.
- Right to Deletion: Request deletion of your personal information, subject to legal retention obligations.
- Right to Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any marketing email, or by contacting us directly.
- Right to Opt-Out of SMS: Reply STOP to any Trestio SMS message or contact us at contact@trestio.com.
- California Residents (CCPA): California residents have the right to know what personal information is collected and how it is used, the right to know whether personal information is sold or disclosed and to whom, the right to opt-out of the sale of personal information, and the right to non-discrimination for exercising these rights. Trestio does not sell personal information. California residents may also opt out of advertising-based tracking through browser-level privacy controls or by contacting us directly at contact@trestio.com.
To exercise any of these rights, contact us at contact@trestio.com. We will respond within 30 days of receiving a verifiable request.
10 Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyze traffic, and enable advertising features. Categories of cookies we use include:
- Essential cookies: Required for the website to function properly. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our site.
- Advertising cookies: Used by third-party advertising platforms to measure the effectiveness of our advertisements and to serve relevant ads.
You can control cookie settings through your browser settings. Disabling certain cookies may affect the functionality of our website. California residents may opt out of advertising cookies by using browser-level privacy controls or by contacting us directly at contact@trestio.com. By continuing to use our website after being presented with a cookie notice, you consent to the use of non-essential cookies as described above.
11 Children's Privacy
Trestio's services are intended solely for businesses and adults aged 18 or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly. If you believe we have collected information from a minor, please contact us at contact@trestio.com.
12 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active clients by email at least 14 days before the changes take effect.
Your continued use of Trestio's services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.
13 Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us: